Business terms and conditions


Vetom Club sro, Chudenická 1059/30, 102 00 Prague 10 – Hostivař

Identification number: 057 33 154, DIČ: CZ05733154, registered in the Commercial Register kept at the Municipal Court in Prague, dept. C 269780, sales of goods through an online store located at

  1. Introductory provisions

1.1. These Terms and Conditions govern, in accordance with the provisions of Section 1751 (1) of Act No. 89/2012 Coll., The Civil Code, the mutual rights and obligations of the parties arising out of or in connection with a purchase contract concluded between the seller and another person, hereinafter referred to as “Buyer ” through the seller’s internet store. Business terms do not apply to cases where a person intending to purchase goods from a seller is a legal person or person who acts when ordering goods in the course of their business or in their independent pursuit of their profession.

1.2. Provisions different from the terms and conditions may be negotiated in the sales contract.

1.3. The seller may change or add the wording of the business terms. This provision is without prejudice to the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

  1. User account

2.1. Based on buyer registration made on a website, buyers can access their user account. From their account buyers can order goods. Buyers can also order goods without registration directly from the web interface of the store. The buyer can also order the goods by phone at + 420 730 132 700.

2.2. When registering on a website and when ordering goods, the buyer is obligated to indicate correctly and truthfully all data.

2.3. Access to the user account is secured by username and password. Buyer is required to maintain confidentiality about the information necessary to access his user account. The buyer is not authorized to allow the use of the user account to third parties.

2.4. The seller may cancel the user account, especially if the buyer violates his obligations under the purchase contract (including business terms).

2.5. The user account may be temporarily unavailable due to system maintenance.

  1. Conclusion of the Purchase Agreement

3.1. All presentations of the goods placed in the web interface of the store are of an informative character and the seller is not obliged to conclude a purchase contract for these goods. Section 1732 (2) of the Civil Code does not apply.

3.2. The web interface of the store contains information about the goods, including the prices of individual goods. Goods prices are quoted including value added tax and all related fees. Product prices remain valid for as long as they are displayed in the web interface of the store. This provision does not limit the seller’s ability to conclude a purchase contract under individually negotiated terms.

3.3. The web interface of the store also contains information on the costs associated with the packaging and delivery of goods, and only within the territory of the Czech Republic. For delivery to the territory of another country, you must contact the seller, who will communicate the conditions.

3.4. To order the goods, the buyer completes the order form (order) in the web interface of the store. Before sending an order, it is possible for the buyer to check and modify the data he has placed in the order, also in view of the possibility of finding out and correcting the errors that occurred when entering data into the order as follows..

3.4.1. about the ordered goods (the ordered goods “put” the buyer into the electronic shopping cart of the web interface of the store),

3.4.2. about the method of payment of the purchase price of the goods, details of the required way of delivery of the ordered goods

3.4.3. about the information on the costs associated with the supply of goods (collectively referred to as “the order”).

3.5. Before sending the order to the seller, the buyer can check and modify the data he placed in the order. The order is sent by the buyer to the seller by clicking the “Order” button. The details given in the order are considered correct by the seller. On receipt of the order, the Seller will acknowledge receipt of the order by e-mail to the Buyer’s e-mail address specified in the user’s account or in the order (hereinafter referred to as the “buyer’s electronic address”).

3.6. The seller is always entitled to ask the buyer for additional confirmation of the order (for example, in writing or by phone), depending on the nature of the order (quantity of goods, purchase price, estimated transport costs).

3.7. The contractual relationship between the seller and the buyer arises from the delivery of the order (acceptance) received by the seller to the buyer by e-mail to the buyer’s e-mail address.

3.8. The buyer agrees to use remote means of communication when concluding the purchase contract. Costs incurred by the buyer when using distance means of communication in connection with the conclusion of a purchase contract (costs of internet connection, telephone call costs) are borne by the buyer himself, which does not differ from the basic rate.

  1. Cost of Goods and Payment Terms

4.1. The buyer may use the following payment methods to pay the price of the goods and any costs associated with the delivery of the goods under the purchase contract:

  • International payments are only accepted by credit card
  • All kinds of credit cards are accepted in cooperation with Go Pay service
  • The tax document is sent along with the shipment

4.2. Together with the purchase price of the goods, the buyer is also obliged to pay the seller the amount for postage and packing at the agreed amount. Unless stated otherwise, the purchase price and the costs associated with the delivery of the goods are further understood.

4.3. Any discounts on the price of goods provided by the seller to the buyer can not be combined.

4.4. The seller is not a taxpayer of the VAT. Tax document – The invoice is issued by the seller to the buyer after payment of the price of the goods and sent to him together with the ordered goods.

  1. Withdrawal from the Purchase Agreement

5.1. The Buyer notes that, according to the provisions of Section 1837 of the Civil Code, it is not possible, to withdraw from the purchase contract for the supply of goods which the consumer has removed from the packaging and for hygienic reasons it can not be returned or if the purchaser breached the original packaging.

5.2. If the case referred to in Article 5.1 is not the case, or in another case where the purchase contract can not be withdrawn, the Buyer has the right to withdraw from the Purchase Contract in accordance with Section 1829 (1) of the Civil Code within 14 days from the takeover of the goods, where, in the case of several types of goods or the delivery of several parts of the purchase contract, this period runs from the date of the last delivery of the goods. The withdrawal from the sales contract must be sent to the seller within the time limit specified in the previous sentence. Withdrawal from the sales contract may be sent by the buyer to the address of the seller’s office or to the e-mail address of the seller.

5.3. In the case of withdrawal from the Purchase Contract in accordance with Article 5.2 of the Business Terms, the Purchase Agreement is abolished from the outset. Goods must be returned to the seller within 14 (fourteen) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of the goods to the seller.

5.4. In the case of withdrawal under Article 5.2 of the Terms and Conditions of Sale, the Seller will return the funds received from the Purchaser within 14 (fourteen) days of withdrawal from the Purchase Contract by the Purchaser. The Seller is also entitled to return the purchases provided by Buyer upon return of the Goods to the Purchaser or in any other way, provided that Buyer agrees and does not incur additional costs to Buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods.

5.5. The Seller is entitled to indemnify the Seller against the buyer’s claim for a refund of the purchase price.

5.6. Upon receipt of the goods by the buyer, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller shall return the purchase price without undue delay to the buyer, without charge, to the account specified by the buyer.

  1. Complaints

6.1. Goods can only be claimed if a damaged shipment or a damaged product pack is received.

  1. Carriage and delivery of goods

7.1. If the mode of transport is agreed upon by a buyer’s special request, the buyer bears the risk and any additional costs associated with this mode of transport.

7.2. If the seller is obliged to deliver the goods in the place specified by the buyer in the order, according to the purchase contract, the buyer is obliged to take over the goods upon delivery.

7.3. If, for reasons of buyer’s need, it is necessary to deliver the goods repeatedly or in a manner other than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, respectively. Costs associated with another delivery method.

7.4. Upon receipt of the goods from the transporter, the buyer is required to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier without undue delay. In the event of a violation of the package indicating unauthorized entry into the consignment, the buyer is not required to take delivery of the consignment from the carrier.

7.5. Other parties’ rights and obligations in the carriage of goods may alter the seller’s special delivery terms when the seller is issued.

  1. Rights of defective performance

8.1. The rights and obligations of the parties regarding the rights to defective performance are governed by the relevant generally binding provisions (in particular the provisions of § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code).

8.2. The seller is responsible to the buyer for the goods to have no defects.

8.2.1. That the goods are suitable for the purpose which the seller indicates or to which goods of this type are usually used.

8.2.2. That the goods are in the appropriate quantity, degree or weight

8.2.3. That the goods comply with legal requirements.

8.2.4. Rights of defective performance are claimed by the buyer at the seller at Vetom Club, e-mail: The moment of claiming is the moment when the seller received the goods claimed from the buyer.

  1. Other rights and obligations of the parties

9.1. Buyer acquires ownership of the goods by paying the full purchase price of the goods.

9.2. The Seller is not bound by any Code of Conduct in relation to the Purchaser within the meaning of Section 1826 (1) E) the Civil Code.

9.3. Out-of-court consumer complaint handling is provided by vendor via the e-mail: info @

9.4. The seller is authorized to sell the goods on the basis of a trade license.

  1. Privacy Policy

10.1. Protection of the buyer’s personal data, which is a natural person, is provided by Act No. 101/2000 Coll., On the Protection of Personal Data, as amended.

10.2. The buyer agrees to process these personal data: name and surname, address, identification number, tax identification number, e-mail address, telephone number (collectively referred to as “personal data”).

10.3. The Buyer agrees to the processing of personal data by the Seller for the purpose of realizing the rights and obligations of the Purchase Agreement and for the purpose of maintaining the User Account. If the buyer does not choose another option, he agrees with the processing of personal data by the seller also for the purpose of sending information and commercial communications to the buyer. Consent to the processing of personal data in its entirety under this Article is not a condition that would in itself make it impossible to conclude a sales contract.

10.4 The buyer acknowledges that he is required to state his / her personal data (when registering, in his / her user account, when ordering from the web interface of the store) correctly and truthfully and that he is obliged to inform the seller of any change in his / her personal data without undue delay.

10.5. The vendor may process the buyer’s personal data to a third party as processor. In addition to persons transporting goods, personal data will not be passed on to the third party by the seller without the buyer’s prior consent.

10.6. Personal data will be processed indefinitely. Personal data will be processed electronically in an automated manner or in a printed form in a non-automated manner.

10.7. The Buyer confirms that the personal data provided are accurate and that he has been advised that this is a voluntary provision of personal data.

10.8. Should the buyer believe that the seller or processor (Article 0) carries out the processing of his or her personal data contrary to the protection of the private and personal life of the buyer or contrary to the law, in particular if personal data are inaccurate with respect to For the purpose of their processing, may:

10.8.1. Ask the seller or processor for an explanation,

10.8.2 require the vendor or processor to remove the resulting condition.

10.9 If the buyer requests information on the processing of his or her personal data, the Seller is required to pass on this information. The Seller has the right to provide information under the preceding sentence for a reasonable reimbursement not exceeding the costs necessary to provide the information.

  1. Business alert

11.1. Non-medication products that can be purchased in our online store are not designed to treat illnesses and other health problems. These are preparations approved and registered as food supplements. They find use in preventing and strengthening the immune system.

11.2. The responsibility for the action of the products lies with the manufacturer.

11.3. All information on this site is informative, serves as general recommendation or experience, does not serve as a guide to solving specific health problems.

11.4. The buyer has been advised that when taking Vetom series preparations, in rare cases, a temporary worsening of the medical condition may occur, which usually disappears within a few days. With this fact the buyer understands and agrees with it.

11.5. If the buyer resolves any health problem, it is recommended to consult his doctor before using the preparations.

11.6. The buyer is aware of all the effects of the Vetom preparation and agrees with the Business Terms and Conditions to assume responsibility for the use of these preparations.

  1. Sending business messages and storing cookies

12.1. The buyer agrees to send information related to the seller’s goods, services or business to the buyer’s electronic address and agrees to send the sales announcements to the buyer’s electronic address.

12.2. Buyers agree to store cookies on their computer. If the purchase on the website is possible and the seller’s obligations under the purchase contract are fulfilled without the so-called cookies being deposited on the purchaser’s computer, the buyer may withdraw the consent under the preceding sentence at any time.

  1. Delivering

13.1. The buyer may receive an e-mail to the e-mail address listed in his user account or specified buyer in the order.

  1. Final Provisions

14.1. If a relationship based on a sales contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer’s rights under generally binding legal regulations.

14.2. If any provision of the Terms of Business is invalid or ineffective, or if it occurs, instead of invalid clauses, a provision will be enforced as to the closest possible approximation of the invalid clause. The invalidity or ineffectiveness of one provision is without prejudice to the validity of the other provisions. Changes and additions to the sales contract or business terms require written form.

14.3. The Purchase Agreement, including the Business Terms and Conditions, is archived by the Seller in electronic form.

14.4. The attachment to the business terms forms a sample form for withdrawal from the purchase contract and a claim form.
Prague, 22 February 2017


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