Delivery method

Delivery method and shipping costs

We send shipments within 3 business days of receipt from ordering.
If the goods are not in stock at this time, the customer is notified of this fact and asked to be put on hold and the shipment will be delivered within 30 days maximally. In such a case, the customer will get free shipping. If the customer does not receive the goods within 30 days from the payment, he has the right for a refund.

Delivery within the Czech Republic

1) Zásilkovna – pickup in the Zásilkovna network

Price for transport and packing up to 5 kg – 80, – CZK
The price of COD (cash on delivery) – 15, – CZK

  • The ordered products are shipped to the selected dispatch point of Zásilkovna network
  • The goods will be delivered within 2 business days at the latest
  • At the time of shipment expedition, a shipping information including shipment number is sent to the customer by email
  • The customer can track the shipment online via link
  • After delivery to the delivery point, the customer is being informed by SMS and e-mail about the password for picking up the shipment
  • The consignment will be deposited at the delivery point for 7 calendar days
  • The consignment can only be paid in cash at the Zásilkovna branch  (it is not possible to pay by card)

2) Evening delivery courier service in Prague- Zásilkovna

Price for transport and packing up to 5 kg – 95, – CZK
The price of COD (cash on delivery) – 15, -CZK

  • Evening delivery between 18-21 hrs.
  • The customer is being informed about the delivery of the consignment in advance via an SMS message and the courier will contact you by phone 15 min. before the delivering time
  • The shipment can only be paid in cash (it is not possible to pay by card)

3) DPD courier delivery service within the Czech Republic

Price for transport and packing up to 5 kg – 119, – CZK
The price of COD (cash on delivery) – 30, – CZK

  • The ordered product is delivered through the DPD courier
  • The courier will contact the customer in advance to agree on the delivery time
  • At the time of shipment, the information including the package number is delivered to the customer by email
  • The shipment can only be paid in cash (it is not possible to pay by card)

4) Czech Post Office – shipment delivery to your hand

Price for transport and packing up to 5 kg –  120, – CZK
The price of COD (cash on delivery) – 36, – CZK

  • The ordered product is delivered through the Czech Post Office and their service „shipment delivery to the customer´s hand“
  • The shipment will be delivered within 2 business days at the latest
  • At the time of shipment, the information with tracking number is delivered to the customer by email
  • The customer can track the shipment online
  • If the delivery agent does not reach the customer at home, the shipment will be deposited at the nearest post office branch, and the customer will receive an information about the deposit into his mail box and via e-mail including the address of the post office and number of the shipment.
  • The package will be deposited at the post office branch for a maximum of 6 days
  • The order sent by the Czech Post Office in the case of COD (cash on delivery) can only be paid in cash (it is not possible to pay by card)
  • Please check the condition of the shipment when picking it up.  If the consignment is defective, unpack it only in the presence of the carrier. In case of any doubt, please refuse to take over the consignment and immediately inform us in order to arrange the next procedure.
    If you accept the shipment and you find damage or loss of content at a later date, we can no longer enter any claim process between you and the shipping company. Later complaints cannot be taken into account.
    If the consignment does not show any defects, the carrier is not obliged to wait for the shipment to open.
  • In case you accept a shipment and notice that its contents is damaged after opening, please contact Zásilkovna customer line at 216 216 516.

All prices apply to consignments weighing up to 5 kg.

Delivery to Slovakia

When shipping to Slovakia, we only send shipments after receiving payment by bank transfer or made by credit card through the Go Pay gateway.

1) Zásilkovna Slovak Republic – picking up in the network of Zásilkovna SR branches

Price for transport and packing up to 5 kg – 115, – CZK
The price of  COD (cash on delivery) – 15, – CZK

  • The ordered products are shipped to the selected dispatch point of the Zásilkovna SR network
  • At the time the shipment expedition, the shipping information including the shipment number, address of the dispensing point and the pick up password is sent to the customer by email
  • It is possible to check and track the shipment online via a link
  • The customer also gets an SMS with all the shipment information.
  • The consignment will be deposited dat the dispensing point for 7 calendar days

2) Slovak Post Office

Price for transport and packing up to 1 kg – 140, – CZK
Price for transport and packing up to 2 kg – 160, – CZK
Price for transport and packing up to 5 kg – 180, – CZK

The price of COD (cash on delivery) – 30, – CZK

  • The ordered product is delivered through the Slovak Post Office
  • At the time of the shipment expedition, the information including the parcel number is delivered to the customer by email
  • The customer can track the shipment with the tracking number online via a link that is sent by e-mail
  • If the delivery agent does not reach the customer at home, the shipment will be deposited at the nearest post office branch, and the customer gets an information about the deposit into his mail box and via e-mail including the address of the post office and number of the shipment.
  • The package will be deposited at the Slovak Post Office for a maximum of 6 days
  • The order sent by the Slovak Post in the case of cash on delivery can be paid only in cash (can not be paid by card)
  • Please check the condition of the shipment for the shipment. If the consignment is defective, unpack it only in the presence of the carrier. In case of any doubt, refuse to take over the consignment and immediately inform us in order to arrange the next procedure.
    If you accept the shipment and you find damage or loss of content at a later date, we can no longer enter any claim between you and the shipping company. Later complaints cannot be taken into account.
    If the consignment does not show any defects, the carrier is not obliged to wait for the shipment to open.

3) Courier service within the Slovak Republic

Price for transport and packing up to 1 kg – 140, – CZK
Price for transport and packing up to 2 kg – 160, – CZK
Price for transport and packing up to 5 kg – 180, – CZK

The price of COD (cash on delivery) – 30, – CZK

  • The ordered product is delivered via courier
  • The courier will contact the customer in advance to arrange delivery time
  • At the time of expedition, the information including the package number is delivered to the customer by email
  • The shipment can only be paid in cash (it is not possible to pay by card)

Price of shipments to other countries individually on request. Please go to the Contact section.